Updated March 7th, 2018
Acceptance of this Policy
Changes to this Statement
Our platform connects empty aircraft flights with travelers. The platform consolidates available flights from charter aircraft companies (“Flight Operators“, and provides that information to you, for your bookings. The Tuki Platform is assimilating a customized and combined search in the available inventory of aircraft flights.
Your Data Controller
Where we have a legal obligation to do so, we have appointed data protection officers (DPOs) to be responsible for the Company’s privacy program for the respective data controllers. If you have any questions about how we protect or use your personal information, you can contact our DPOs by email at email@example.com
What kinds of information is being collected by us?
We collect different kinds of information from or about you.
Things You Do and Information You Provide.
In general, we will collect any information relating to you, as an identified or identifiable natural person, including your name, an identification number, location data, or to one or more factors specific to the physical, economic, cultural or social identity of you as a natural person.
In order to provide you with the best of services, when you use our services, we collect all the information you provide, including but not limited to your passport details, home address, birthdate, and information you submit when you sign up for an account, all emails sent to us, and all message or communications – including the content of the messages.
Also, to optimize our services to you, we collect information about the way you use our services. For example, we record the types of content you view, what do you engage with, or the frequency and duration of such or similar activities.
For security and verification purposes, we may also retain your I.D card scan or photo, including your passport’s full scan or photo. We collect your age, nationality, address, and gender to be provided to us by you as part of the the Tuki Platform services, and other personal identifiable information.
Technical Information Provided by Your Device.
We always strive to optimize our platform and services, fix bugs and make our software better. Therefore, when you use your computer, phone, tablet or any other device on which you run the Tuki Platform, we collect information from or about the device itself. We will combine the information about your account to give us a better understanding of your use of services, so we can provide you with better and customized services.
To make the service tailored just for you, among other information, we collect the device’s geographic locations, and we retain all information which was sent to the Tuki Platform, including by Wifi, GPS or other means.
As part of our continuous optimization process, we collect the type and version of the device’s operating system, and other device information such as internet service provider, languages set on the Tuki Platform, time zones, mobile operator, phone number and I.P address being used to access the Tuki Platform.
Information From Third-Party Service Providers.
When you are being directed to the Tuki Platform from third-parties, we receive information about you and your activities from such third-parties, which is similar to the information we collect on the Tuki Platform.
Information About Payments
In order to improve your user experience in using the Tuki Platform for next times, if you use our services for purchases or for payment for flight, we collect information about your transaction or purchase. This includes all the payment information, such as the credit/debit card number, CCV or the account by which the payment has been made. Also, we retain all account information and authentication information, as well as billing and contact details.
This may include sending and reading cookies from your computer or mobile device.
Information We Collect From Other Sources.
We may obtain information from other third-parties and combine it with information we collect through the Tuki Platform. For example, if you log into your account through a social media site, you will automatically grant us access to certain information on you which is stored on that site, such as your name, account information, friends lists, etc.
How do we use the information we collect?
We use the information in the following ways:
Providing the services and customizing your user experience.
We will use the collected information to provide, optimize, personalize and customize the services for you. For example, we might present you with offers, whether the Tuki Platform’s or a third-party’s offer, which is based on the information that we possess about your interests and your location. This can be made on the platform, by email or by other means.
We try to show you the most relevant and interesting ads, specifically for you. Therefore, we will show you ads of products or services, and we will measure the impact these ads have upon you. The collected information will be used to improve our advertising and measurement systems, to make the ads more relevant, and to measure the effectiveness of these ads upon you.
We also use the information to respond to you when you contact us, to better understand the issue in question, your request or remark
We will send you confirmations, receipts, technical notices, updates, security alerts, support and administrative emails and/or messages.
For your security, in case your user account has been compromised or a potential security breach has occurred, or in case you’ve lost your credentials or access to the Tuki Platform, we use the information collected to ascertain your identity and give you back the control over the account.
We may also use the collected information for general user security purposes to investigate suspicious activity or potential violations of our terms or policies. We may use the information if we believe your actions are inconsistent with our terms or policies, or to protect the rights, property and safety of the Tuki Platform, its employees, volunteers or others.
Transferring Information to Third-party Partners, Service Providers and Customers.
We work with Flight Operators, with third party companies, and with service providers who help us provide and improve our services to you, or who use advertising or related products with the Tuki Platform. This cooperation allows the Tuki Platform to keep the services free for you and continue to provide worldwide service and support its expansion and development. We share information with such third-party partners and customers for the sake of these purposes.
Other personal identifiable information such as phone number, will be delivered to Flight Operators subject to applicable law, and is governed by their own privacy policies.
Subject to your explicit consent, information will be transferred to advertising clients (Non-Personally Identifiable Information only) – to tailor-made the ads for you, to present you with as interesting and relevant ads as we can present you with. Our goal is to give you the best services which match your interests. Therefore, and subject to your explicit consent, we will use the information we have on you to tailor you the most relevant ads we can. We will never send to advertising clients any personally identifiable information such as passport copies, names, I.D numbers, credit cards, email address (information that can be used to contact you or which identifies who you are), or any other information that can be used for identity-theft and which can compromise your security in any way.
Sharing your data outside of the EEA
In order to provide our services to you, it is sometimes necessary for us to transfer your data to the third parties that are based outside of the European Economic Area (“EEA“). In these cases, we ensure that both ourselves and our partners take adequate and appropriate technical, physical, and organizational security measures to protect your data. We also ensure we have appropriate contractual protections in place with these third parties.
Legal Requests for Information
In any rare case where we are presented with any legal request about you (court order, a search warrant, etc), we may share your information after examining the governing laws and coming to conclusion that the law requires us to share information as such.
If the response to that legal proceeding or request is required by law, if it affects users or people in that jurisdiction, and if it abides international standards, we may respond in information sharing to such legal proceeding or request if it was made outside the EEA.
Moreover, for the security and safety of users and people in general, we will retain and share any information which by our view is required to: investigate, detect, prevent and handle illegal activity such as fraud or crimes; to prevent physical harm to people, or to protect ourselves, you or others from any harm.
Furthermore, any information you share with us, including data pertaining to transactions made on the Tuki Platform, may be subject to a legal proceedings, request or obligation, wherein information about you will not be deleted even if you request us to do so. Such limitation will also apply to governmental investigation, or investigations by us pertaining to possible violations of our terms or policies.
How do we protect your personal information?
we take reasonable measures to implement security on the Tuki Platform and help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. Measures we take include encryption with SSL and periodic review of our collection of information, its storage and processing practices. We restrict access of your information only to those Company’s employees, affiliates, and subcontractors who have a legitimate business need for accessing such information. We continuously educate and train our employees about the importance of confidentiality and privacy of customer information. We maintain physical, electronic, and procedural safeguards that comply with the relevant laws and regulations to protect your information from unauthorized access.
Nevertheless, as the communications with the Tuki Platform is done by means of the internet, and as a computer platform, we cannot guarantee that the use of the Tuki Platform or the interaction therewith will be 100% free viruses, worms, Trojans, and all other malware which are otherwise out of our reasonable control.
How can I delete information collected about me?
The information you have shared with us is being retained by us indefinitely, including when your account has been deleted by you or us, unless we have no further use of this information, or unless you have requested us to delete the information.
If you wish to have your information and content deleted from the Tuki Platform’s database, you may submit a request by the means of communications detailed here. We will need to ascertain your identity as the subject of such information and publisher of such content before we can proceed with the deletion of the information and content.
Nevertheless, we will retain information from accounts which have been disabled by us for violations of our terms or policies for a period determined by us from time to time.
1. Email Communications – Subject to applicable laws and regulations, we may from time to time send communications promoting services, products, facilities, or activities to you using information collected from you. When you create an account, you are agreeing to opt-in to all communications from us. We will provide you with an opportunity to opt-out of newsletter communications. We will never provide your personal information to third parties for direct marketing or other unrelated purposes without your written consent.
2. Cookies – You may decline session cookies if your browser or browser add-on permits but choosing to remove or disable our cookies may interfere with your use and functionality of the Tuki Platform.
3. Right of Rectification– You have the right to correct any personal information we hold on you that is inaccurate, incorrect, or out of date.
4. Right of Erasure – You have the right to ask us to delete your data when it is no longer necessary, or no longer subject to a legal obligation to which the Company is subject to.
Location Information – You may be able to stop the collection of location information through your device settings; however, because such data is used by us to meet legal requirements, as well as for ongoing fraud and risk monitoring purposes, choosing to remove or disable location services may interfere with your use and functionality of the Tuki Platform.
Access to information
Subject to applicable laws, you may have the right to access information we hold about you. Your right of access can be exercised in accordance with the relevant data protection legislation. For further information, please contact firstname.lastname@example.org.
Any questions, comments and requests regarding this Privacy Notice are welcomed and should be addressed to email@example.com.
Alternatively, you may contact us here:
Tuki Jets ltd.
121 Dvora Hanevia st.,
Tel Aviv, Israel
If you feel that we have not addressed your questions or concerns adequately, you may one of our DPOs.